FAQs

Answers to your Questions

SHOPPING & DELIVERY

What Shipping Methods Are Available and how much does it cost?

All orders can be sent to an address selected by you (home, work, etc – We cannot deliver to a PO Box).

For registered standard delivery inclusive packaging within Switzerland – FREE. 

For registered standard delivery inclusive packaging within Europe – Sfr. 30.00

For registered standard delivery inclusive packaging outside of Europe – Sfr. 40.00.

How Long Will It Take To Get My Package in EU? 

Delivery times depend on your location and the amount of time required from Switzerland to your location. Standard delivery takes on average 5-10 working days within Europe and between 1 and 3 working days within Switzerland. 

Do you deliver internationally? 

Yes but please note that International locations such as USA, Russia & Asia can take anything up to 10-20 days for delivery.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept all credits cards via Paypal or via secure Bank transfer.

Is Buying On-Line Safe?

Yes, all transactions and information is encrypted for your security.

ACCOUNT & WISHLIST

What is my Account?

We offer you the option to register and sign up for a Simon Wellfare online account. A Simon Wellfare account grants you the access to extra services.

– You will have access to the details of your order(s) whenever you need them. 

– A convenient place to track and trace for all of your order(s). 

– A handy Wishlist for saving your favourite products or sharing them with friends. 

– You have access to your online Address Book where you can manage your billing and delivery addresses. 

What is my Wishlist?

Your Wishlist works just like your own virtual changing room.

You will need to enter your personal login details and email address plus your password to access your Simon Wellfare account. 

The Wishlist allows you to browse the online store and save products you like to your account. From your Wishlist you can e-mail your items to a friend(s) for a second opinion, drop a hint and inspire the people you love or just send them your product list for fun. 

Products you put in your Wishlist will stay there until you remove them or until they are no longer available. 

Ready to purchase a product(s) from your Wishlist? Simply move them from your Wishlist to your Shopping Bag.

Do I need an account to place an order?

No, but it is advised to create an account so that you can manage and keep track of all previous orders and activity history. As an account holder we will also send you from time to time exclusive special offers.

How Do I Track My Order?

You will be given immediate updates on the progress of your order and then once the item has been shipped, you will received a postal tracking number.

How Can I Return a Product?

If your item arrives damaged or should by you be unsatisfied in anyway with the quality of the product, then you can send the item back to us. Please inform us the exact reason for the returned item and a new item will be sent to you with no additional shipping charges.

Any unanswered questions? Contact Us